At Naheed Asif, we take pride in creating elegant Pakistani outfits with premium fabrics, intricate handmade embroidery and attention to detail. Every order is handled with care to ensure quality and customer satisfaction.

Please read our Refund and Returns Policy carefully before placing your order.

1. Order Accuracy and Quality

We encourage customers to review product descriptions, available sizes, fabric details, colours and other specifications before placing an order.

Our outfits may feature handmade embroidery and traditional embellishments. Minor variations in embroidery placement or handcrafted details may occur, making each piece unique.

2. Eligibility for Returns

If you receive an incorrect, defective or damaged item, please contact us so we can review the issue and advise you on the next steps.

To help us assess your request, please contact us within 1 week of delivery, providing:

  • Your order number.
  • Clear photographs or a video showing the issue.
  • A brief description of the problem.

Items must remain unused, unworn, unwashed and in their original condition, with all original tags and packaging intact.

Return requests are subject to review and approval by Naheed Asif.

3. Custom-Made and Made-to-Order Outfits

Our custom-made, made-to-order and specially designed outfits are prepared according to the customer’s selected specifications.

Because these outfits are created specifically for individual orders, they may not be eligible for return or exchange due to a change of mind, incorrect measurements provided by the customer or personal preferences.

If an outfit arrives damaged, defective or significantly different from the confirmed order specifications, please contact us for assistance.

4. Refunds

Refund requests are reviewed individually according to the circumstances of the order and our applicable policies.

If a refund is approved, we will inform you of the refund amount and the expected processing method and timeline.

Refunds will be issued through an agreed payment method, subject to the original payment method and applicable payment-provider procedures.

Any applicable delivery charges, deductions or other costs will be communicated before a refund is processed.

5. Exchanges

Exchanges may be considered for eligible items if the wrong product was delivered or the item arrived damaged or defective.

All exchange requests are subject to product availability and approval.

Custom-made outfits may not be eligible for exchanges due to changes in personal preference or customer-provided measurements.

Please contact us before sending any item back. We will provide instructions if your request is approved.

6. Non-Returnable Items

Unless otherwise required by applicable law or agreed by Naheed Asif, the following may not be eligible for return or exchange:

  • Custom-made and personalised outfits.
  • Made-to-order dresses created according to customer specifications.
  • Items that have been worn, washed, altered or damaged after delivery.
  • Items returned without prior approval.
  • Requests based solely on a change of mind or personal preference.

This policy does not exclude remedies that may be available under applicable consumer protection laws.

7. Shipping and Return Costs

Customers should contact Naheed Asif before returning any product.

If an item is confirmed to be incorrect, defective or damaged due to an issue attributable to us, we will advise the customer regarding the applicable return or replacement shipping arrangements.

For other approved returns or exchanges, shipping costs and responsibilities will be communicated before the return is arranged.

Please use a trackable delivery service when returning an approved item and retain your shipping receipt.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be considered before production, preparation or dispatch begins. Once an outfit has entered production, has been specially customised or has been dispatched, cancellation may no longer be possible.

Any approved cancellation or refund will be handled according to the circumstances of the order and applicable law.

9. Late or Missing Refunds

If an approved refund has not arrived within the communicated timeframe, please first check your payment account.

You may also contact your bank or payment provider to confirm whether the transaction is still being processed.

If the refund remains outstanding, contact Naheed Asif with your order details so we can assist you.

10. Contact Us

For questions about refunds, returns, exchanges or order concerns, please contact us through the official contact details provided on our website.

Naheed Asif
Website: naheedasif.com
Call to Action: Contact us

We appreciate your trust in Naheed Asif and remain committed to providing carefully crafted Pakistani fashion and a thoughtful customer experience.